Appointments

Appointments

To book an appointment you should contact the medical centre on: 01243 77 69 88. Remember, in an emergency you should always ring 999 for an ambulance/paramedic.

Each morning there is a duty doctor who will see urgent problems that cannot wait. All other appointments will be pre-bookable.

Our aim is to avoid patients having to wait for long periods before being seen. We would be grateful if patients could try to plan ahead and book an appointment for any non urgent matter. If you want to discuss two or three problems please tell the receptionist so that extra time can be allowed for your appointment. If you want to bring other members of the family at the same time please make an appointment for each family member who needs to be seen.

If your problem is urgent and you feel you need to see the doctor the same day we will arrange to see you. I if it is late in the day  and you feel your problem can wait until the next day then please let us know.

If you or your family member feels very unwell or are in severe pain, please ensure that you have made this known to a receptionist so that the doctor can arrange to see you quickly.

Our reception team do ask patients if they mind giving the reason that they need to see the doctor. This helps us provide the most appropriate service to you. You do not have to give the receptionist a reason and if you choose not to, you will not be put under pressure to do so. If you are willing to tell the receptionist the nature of your problem (e.g. tummy pain, sore throat, chesty cough, headaches, dizzy episodes, breathlessness, knee pain, medication review, blood pressure check, to discuss hospital letter or blood or XRay result etc) we will be able to plan your care better. In some situations you might find that your problem can be dealt with without needing to see the doctor.

When to see a Nurse or a Doctor

There are a number of reasons why someone should be making an appointment with one of the nurses rather than the doctor and we would like to encourage our patients to book an appointment with a nurse in these situations. The receptionist booking your appointment will ask for the reason you need an appointment with the nurse. This enables us to book your appointment with the appropriate nurse and allows us to book the required length of appointment.

The nurses can deal with the following:

  • Asthma reviews
  • Blood tests
  • Blood pressure checks
  • CHD
  • Coil Checks
  • COPD/Spirometry
  • Diabetes reviews
  • Dietary advice such as cholesterol lowering and weight reducing
  • Doppler
  • Dressings
  • Discussions about contraception
  • Requests for contraceptive pills
  • Ear syringing
  • ECG
  • Family planning
  • Heart Disease annual reviews
  • HRT Checks
  • Immunisations (e.g. Babies, teens, travel)
  • Injections (e.g. Contraceptive, B12, Depo)
  • Medication reviews
  • Review of wounds after surgery
  • Removal of stitches
  • Stroke annual reviews
  • Smear tests
  • Smoking cessation advice and support with stopping smoking
  • Swabs
  • Well Man/Well Woman Checks

If you require any other information about any of these services, please ask at Reception.

Seeing the Doctor

Morning surgery runs from 8.30 to 12.00 each day, afternoon surgery from 2.00 to 6.00.

On Monday evening there is a further surgery between 6.30 and 7.30. These appointments are intended for those patients who find our normal opening hours difficult due to work commitments etc. If you wish to book one of these appointments, please contact Reception.

In addition to the routine appointments, there is a duty doctor available each day to deal with emergencies.

To make an appointment, please telephone reception.

You will also be offered the opportunity to make an appointment to have a new patient health check with one of the Practice Nurses.

Surgery Hours

Patients with urgent problems will be given an appointment for the same day.

MONDAY 08:00 – 19:20
TUESDAY 08:00 – 18:20
WEDNESDAY 08:00 – 18:20
THURSDAY 08:00 – 18:20
FRIDAY 08:00 – 18:20
SATURDAY No Surgery

Please contact the surgery on 01243 776988 or in person if you need to see a doctor or nurse, whether for a routine matter or an urgent matter, to be given a time to attend.

Access

The Surgery has full, level disabled access to all public areas, including toilets and fire exits. We also have a wheelchair available for patients to borrow when visiting the Surgery. (This has been bought by the Friends of Tangmere Medical Centre – please see our website of look on the Friends notice board in the waiting area.) If you have brought someone to the surgery who needs to use this, please ask at Reception.

Results of Tests (including X-rays)

Our policy is to contact you with any test result that is abnormal or requires further contact with a Health Professional. This will usually be done by phone as soon as the Doctor has checked the results. You may of course phone to check for results yourself, but we would ask you not to do this before 11.00 as the Reception staff are very busy at this time.